Last updated: 05-12-2025
Kapadia Enterprises Ltd provides a transparent return process for all customers. Because we work with multiple international warehouses and suppliers, the return address depends on the product and the warehouse it was shipped from.
Return Window
You may request a return within 15 days of receiving your order.
Return Address
Most returns are processed through our fulfilment partners located in Shenzhen, Guangdong, China.
Because our products are fulfilled by different warehouses, each product has a different return location.
You must contact us before returning any item so we can provide the correct warehouse address for your specific product.
Returns sent to the wrong warehouse cannot be processed.
How to Request a Return
Email: munawarkapadia@kapadiaenterprises.co.uk
Phone: +44 7398 855270
Please include your order number and photos/videos if the item is damaged or defective.
Eligibility for Returns
Items must be:
• Unused and in original condition
• Returned with all accessories
• Sent to the correct warehouse address we provide
• Approved by our support team before shipping back
Return Shipping Costs
Customers are responsible for the return shipping fee unless the item arrived damaged, defective, or incorrect.
Damaged or Defective Products
If your product arrives damaged or defective, contact us within 48 hours with photos or videos. We will arrange a replacement or a full refund at no extra cost.
Refund Processing Time
Refunds are issued within 3–5 business days after the warehouse confirms return receipt and condition.
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