FAQs

Welcome to the Munawar Tech Help Centre. Below you’ll find answers to the most common questions about delivery, orders, returns, and product support.

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📦 Shipping & Delivery

What are your shipping times and costs?

We process all orders within 1–2 business days.

United Kingdom

• Delivery Time: 3–5 business days

• Shipping Cost: Free on all orders

• Tracking: Provided

Europe & International

• Delivery Time: 7–14 business days

• Shipping Cost: Calculated at checkout based on destination

• Tracking: Provided

• Customs Notice: Import taxes/duties (if any) are charged by the destination country.

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Which couriers do you use?

We ship through reliable partners such as:

• Royal Mail

• DPD

• Evri (Hermes)

• YunExpress / GlobalPost / Other international carriers for overseas orders

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Do you ship worldwide?

Yes. We ship across the UK, EU, USA, Canada, Middle East, Asia, Australia, and many other regions.

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🛒 Orders & Payments

How do I track my order?

You will receive a tracking number by email once your order has been dispatched. You can also track your order via our “Track Your Order” page.

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What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

• Union Pay

All payments are securely processed.

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Can I cancel or change my order?

If your order has not yet shipped, please contact us immediately at:
📧 munawarkapadia@kapadiaenterprises.co.uk
We will do our best to assist you.

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🔄 Returns & Refunds

What is your return policy?

We offer a 15-day return policy for all eligible items.

Returned products must be:

• Unused

• In original packaging

• With receipt or proof of purchase

To start a return, email us at:
📧 munawarkapadia@kapadiaenterprises.co.uk

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Do you cover return shipping?

• Yes, for defective, damaged, or incorrect items.

• For all other returns, customers may be responsible for return postage.

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How long do refunds take?

Refunds are processed within 3–7 business days after we receive and inspect the returned item.

Once approved, the refund is automatically returned to your original payment method.

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🛡️ Warranty & Product Authenticity

Are your products authentic?

Yes. All our products are 100% genuine, brand-new, and sourced from verified suppliers.

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Do products come with a warranty?

Yes. Many products include a manufacturer warranty (duration varies by brand).

If your product has an issue within the warranty period, contact us and we will help you process a warranty claim.

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What should I do if my item arrives damaged?

Please email us within 48 hours of delivery with:

• Your order number

• Photos or video of the issue

We will resolve the issue as quickly as possible.

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💬 Contact & Support

How can I contact customer support?

You can reach us at:
📧 munawarkapadia@kapadiaenterprises.co.uk
💬 Live Chat (available on our website)

We are available Monday–Sunday, 9am–6pm (UK Time).